Return, Refund & Replacement Policy


Audio Wheels

At Audio Wheels, customer satisfaction is important to us. Please read our policy carefully before placing an order.

1. Return & Replacement Window

  • Customers have 10 days from the date of delivery to request a return or replacement.

  • Requests made after 10 days will not be accepted.

2. Product Condition Requirements

A product is eligible for return or replacement only if:

  • It is in original physical condition

  • It is returned with original packaging, tags, accessories, and invoice

  • It has no physical damage, scratches, missing parts, or signs of misuse

  • It is properly packed to avoid damage during reverse shipping

⚠️ Products that are damaged due to improper handling or poor repacking will not be accepted.

3. Mandatory Video Proof (Important)

To ensure transparency and avoid disputes, the following videos are compulsory:

📦 Unboxing Video (Mandatory)

Customers must record a clear, continuous video while opening the package at the time of delivery.
The video must clearly show:

  • The outer packaging

  • Shipping label

  • Unsealing process

  • Product condition inside

Without a proper unboxing video, claims for missing items, wrong products, or damaged products may not be accepted.

📦 Return Packing Video (Mandatory)

Customers must also record a clear video while packing the product for return, showing:

  • Product condition

  • All included accessories

  • Proper packaging before sealing

Failure to provide this video may result in rejection of the return request.

4. Our Discount Coupons & Promotional Offers

Audio Wheels runs the following discount coupons:

  1. Get 10% OFF on First Order
    Code: NEWA10

  2. Buy 2 or More – Get 15% OFF
    Code: AWHL15

  3. Buy 5 or More – Get 25% OFF [now taken down]
    Code: AWHL25

  4. and more 


    These offers apply to the     total cart value based on meeting the required purchase quantity.
     Important Policy for Discount Coupon Orders

If a customer places an order using any quantity-based discount coupon (AWHL15 or AWHL25):

  • The discount is applied based on purchasing the minimum required quantity.

  • If the customer returns one or more products that reduce the quantity below the qualifying threshold, the promotional condition becomes invalid.

In Such Cases:

❌ Refund will NOT be provided.
✅ Only replacement will be offered (if eligible).

Example:

If a customer:

  • Buys 5 products using AWHL25

  • Gets 25% off on the total order

  • Later returns 1 product

The customer would still keep 4 products at 25% discount, which violates the promotion condition.

Therefore:

  • Refund is not applicable

  • Only replacement is allowed

This policy ensures fairness and prevents misuse of promotional offers.

6. First Order Coupon (NEWA10) Returns

For orders placed using the 10% First Order coupon (NEWA10):

  • If returned within 10 days and eligible under policy, refund will be processed.

  • The refunded amount will be adjusted according to the discount applied.

7. Refund Process (Where Applicable)

For eligible non-promotional returns:

  • Refunds will be processed to the original payment method.

  • Processing time: 5–7 business days after product inspection.

  • Shipping charges (if any) are non-refundable.

8. Additional Notes

  • Replacement is subject to stock availability.

  • Audio Wheels reserves the right to reject returns that do not meet policy criteria.

  • In case of suspected policy abuse or fraudulent activity, returns may be denied.

9. Need Assistance?

For return or replacement requests, contact:

📧 audiowheels80@gmail.com
📞 +91 8287911428